Your Savi guide to quick answers. Explore our FAQ below.
FAQ
How long does delivery take?
Our orders are prepared with care and shipped within 24 hours.
Your package will arrive in 3–5 business days.
Can I return or exchange an item?
Returns are accepted only if the product is unused, unopened, and in its original packaging.
For hygienic reasons, opened or used beauty products cannot be returned.
Are your products authentic?
Yes. We work exclusively with certified suppliers and trusted distributors. Every product is 100% authentic.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Klarna, Apple Pay and other secure payment methods.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can follow your delivery at any time.
What should I do if my order arrives damaged or incorrect?
Please contact us immediately. Send us your order number and a photo — we will arrange a replacement or a full refund.
Can I change or cancel my order after placing it?
Yes, you can modify or cancel your order before it is shipped. Once shipped, changes are no longer possible.
Do you offer gift packaging?
Yes, we offer premium gift packaging and optional gift messages for selected items at checkout.
How can I contact your customer support?
You can reach us through the live chat support in the bottom right corner of our website. Our team will respond to your query within 1 minute. Alternatively, you can contact us via email at info@thesavishop.com or through the contact form on our website. We will respond within 24 hours.
Savi Beauty. Stay Savi. Stay Gorgeous.